The policy simply stated:
The flat rate charge for shipping, handling, and insurance will be $72.00 for shipment by UPS
or FedEx (selected by SPI Supplies) to all destinations in Australia, irrespective of the
shipment's weight or commercial value. But excluded would be any shipment that contains any
product(s) designated as being Dangerous Goods. This would also mean that we can not ship under
this flat rate program any product identified as being 
.
But, there are some exceptions to this rule, since we can make such
shipments for pick up at the airport offices of Federal Express at the Brisbane, Melbourne
and Sydney airports. But it is the responsibility of the customer to
handle the clearance and inland transportation to their laboratory location.
Therefore if you are able to handle the customs clearance and inland
transportation, there is the potential for substantial monetary savings.
This means that an order that consists of some
tweezers,
TEM grids,
Parafilm®,
and some embedding molds, could ship under the flat rate program from SPI Supplies in the USA
to any business address in Australia (see important exception below). But if your order
contains as much as a single dangerous goods item (for example, an SPI Easy Duster™),
then it could not be shipped under this program and would probably have
to go via air freight or be picked up at the Brisbane, Melbourne
and Sydney airports. Hence, should you be needing something that would otherwise make the
entire shipment to travel via air freight, don't forget to consider placing the
order via our long time local distributor in Australia.
Mike Tristram
Holgate Scientific Pty Ltd
P.O. Box 551
Terrigal, New South Wales 2260
AUSTRALIA
Phone: +61 243 655 960
FAX: +61 243 655 961
E-Mail: mike@holgate-scientific.com.au
Just to review:
We can not ship under this program to addresses
in Australia any dangerous goods products designated as being
.
This is because the combination of approvals needed between the Australian government, the
courier services doing the shipping, and SPI Supplies have not yet been
consummated. At this time, we are able to make shipments to
the Brisbane, Melbourne and Sydney airports, but the customer is responsible
for clearance and inland transportation arrangements.
And of course, such shipments would be subject to the special "cold ship" charges should the
shipment include a product that is to be shipped refrigerated.
Exceptions:
Note that this program covers only the regular products sold by SPI
Supplies, and under no circumstances will we make such shipments for others.
Keep in mind the following exceptions to the above policy statement:
- Shipments containing dangerous goods that are not described as
are not covered by this program.
- Addresses not considered to be bona fide business addresses by the
carrier (e. g. FedEx or UPS) are subject to a residential address fee.
- The final arbiter as to whether an address is or is not a residential
address is the carrier, that is, UPS or FedEx. Generally speaking, if one
has sleeping accommodations at the address, or if the property is not
zoned for commercial use, the carrier designates such an address as a
"residential" address.
The benefit to the customer:
Customers of SPI Supplies in Australia are able to estimate almost to the penny the actual
credit card amount that will be charged to their credit card for a credit card purchase even
if ordering from Australia directly to the USA. There is no need to waste time getting a "quote" since
all of the information necessary to calculate a total CIF amount will be available to the
customer at the time the order is placed. So just decide what you want to order, the fob prices
are on the website, add $72.00 and that is the total price to you except of course for any dangerous
goods packaging charges, cold shipment packaging charges,
customs duties, VAT, and any other local taxes, if applicable, that are paid on the buyer's end.
Some of our customers in Australia have requested a flat rate program like this, and we offer
it now in response to such customer requests. Certainly this is saving customers in Australia
considerable money even over making their purchases locally in Australia. Let us know how the
SPI Supplies flat rate program works for you. Tell us how we can improve on this innovative program
for shipments to Australia.
Remember our distributor in Australia:
If you are not able to make purchases outside of Australia conveniently, remember you can
always order via our long time distributor in Australia.
Your inquiries, no matter how large or small, will always be handled
in a highly professional manner, and one that reflects the many years of
experience our distributor has had in the microscopy and microanalysis
business.
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Friday July 04, 2008
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Contacting SPI Supplies and Structure Probe, Inc.
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Worldwide Distributors, Representatives, and Agents
Australia: US $72.00 flat rate program!